About the Hive
Basic Training 101
"You are your greatest asset. Put your time, effort and money into training, grooming and encouraging your greatest asset."-Tom Hopkins
"Humans aren't as good as we should be in our capacity to empathize with feelings and thoughts of others, be they humans or other animals on Earth. So maybe part of our formal education should be training in empathy. Imagine how different the world would be if, in fact, that were'reading, writing, arithmetic, empathy.'" -Neil deGrasse Tyson
May the force be with you- a guide to Salesforce
"We have a relationship with our customer, and that relationship translates into sales." -Richard Hayne
At Embark Behavioral Health, we are like a family and we implement the following values in everything we do.
Never be afraid to ask!
After you have spent considerable time reviewing the programs, take the quizzes below to test your understanding of our programs!
We ask that you make it a priority to implement these values into your everyday work and just do your best to be mindful of everyone working as a team to provide the best results.
Be kind, courteous, calm, communicative, committed and don’t be afraid to ask questions. Seek to improve all aspects of your life while here at work.
Remember HIPPA outside of work to protect those we help and serve daily.
Try to be as objective as possible. If a caller is upset, try to put yourself in their situation and respond as calmly and politely as possible. Be kind, reassuring and give hope.
If a caller is being belligerent or rude, calmly state your needs and set boundaries. (“Sir, I will gladly speak to you once you lower your voice or you can call me when the time is better for you.”) If a caller continues to act inappropriately, you may hang up. (“I’m sorry sir, you may call me back another time. Good day.”)